1. Can I pay by check or money order?
2. Is my credit card information secure?
3. What is the shipping procedure and how much?
4. Do you ship internationally?
5. What are the shipping and handling charges
for international orders?
6. How do I track my order?
7. What is the return policy?
8. Why should I join your mail list?
9. Still can't find what you're looking for?
1. Can I pay by Check or Money Order?
Yes. However, we must receive your payment before we can ship
your order. Checks take up to 21 days to clear, and will delay
your order until the check is cleared. For immediate shipping,
we suggest you pay with a money order or cashier's check. Be sure
to include shipping/handling costs, which will be visible on the
online order form. Please contact us for the shipping address.
Please make your check or money order (in US dollars only) payable
to "BuyTopTen". Let us know you are sending
a check so we can provide the correct information for
you to send it.
2. Is my credit card information secure?
Your credit card is safe with TV Overstocks, because our site
uses the latest encryption technology. When you order from us,
your credit card information is protected with digital certificates,
secure commerce servers, and credit-card fraud detection software.TV
Overstocks cannot guarantee the security of the sites it partners
with, however, periodic checks are made to ensure we are partnering
with qualified, secure drop shipper sites.
3. What is the shipping procedure and how much?
Products will be drop shipped from various locations around the
United States. Where your order will be shipped from will depend
on where the individual suppliers have their warehouse located.
Shipment dates will vary with the product that you order. Check
the shipping options and expected time until shipment with individual
suppliers for exact shipping time frames. Most of our products
ship within one week of placing an order (typically the next day),
unless the product availability indicates otherwise. Orders must
be placed by 4pm Pacific Standard Time in order to be eligible
for same day shipping. Tv Overstocks does not ship on weekends.
Please note that if you selected a shipping method to either an
APO address, Alaska, or Hawaii, there could be an additional slight
delay before your order is received.
4. Do you ship internationally?
This depends on which product you are ordering. Many of our suppliers
will ship outside the USA. If you would like to know if a certain
product can be shipped outside the USA, please e-mail us. Typically,
we do not ship single units, unless they are destined for Canada.
We ship to Guam, Puerto Rico, APO or FPO addresses, or any other
U.S. territory for many items.
5. What are the shipping and handling charges for international
orders?
In addition to a higher shipping charge for orders shipped outside
of the United States, there may also be duties and/or import taxes
charged by your country's customs department when the item is
delivered. Payments of these extra charges are the sole responsibility
of the customer. These taxes are not included in your tvoverstocks.com
order total. These charges vary by country and by the value of
the item(s) being shipped. Import taxes are not charged for Guam,
Puerto Rico, APO or FPO addresses, or for any other U.S. territory.
6. How do I track my order?
The individual supplier is responsible for the expediting of
your order. If you did not receive a tracking number and would
like one, please contact the supplier. TV Overstocks can help
you contact the supplier if necessary. Please indicate this in
our contact form.
7. What is the return policy?
We will gladly accept any return within 30 days,
provided the item is in new or like-new condition. We will only
issue a refund or send a replacement as needed once the item has
been received in our warehouse.
All items purchased through our shopping cart that you return
are subject to a 15% restocking fee that will be subtracted
from the price of the item, unless deemed defective by our staff.
**You MUST let us know if you plan to return an item.
Please notify us by sending an e-mail so that we can issue you
a return authorization number. Send all returns via a GROUND method
that can be tracked (UPS Ground / FedEx Ground / USPS Priority
mail). Please contact us for the returns address so that it is
routed to the correct warehouse. **
Along with your return, be sure to include the following:
1. Your Tv Overstocks order number and/or your complete name
and address (do not ship orders that were processed via our affiliate
sites, as they hold the billing and purchase information for you.)
2. A detailed explanation regarding your reason for returning
the item(s) and if you want a refund or an exchange.
3. Your return authorization number provided by TV Overstocks
Refunds should appear on your credit card statement within 10
business days. TV Overstocks will reimburse you for your actual
shipping costs if the item arrived damaged or defective, or if
you were shipped an incorrect item due to a mistake on our end.
Optional replacement for the damaged item may be assessed. We
are unable to reimburse you for service fees charged by third
parties, such as Mail Boxes Etc., and all shipping and handling
costs are non- refundable.
All items must be returned in their original packaging along
with all accessories, parts, and instruction manuals that were
shipped with your original order. Our 30 day return policy
starts from the day your product is received. We need
to have the return package postmarked within 30 days of the date
that your item was delivered (regardless of what date the product
was first used). Note: If we receive your item back in our warehouse
and it does not meet our return policy terms, then we will not
issue you a refund or send you a replacement. Such a return also
will not be sent back to you, and a restocking fee may apply.
Exceptions to our return policy:
1. Consumable items (such as hair removal creams, tanning lotions,
lipstick, or any other product that can be diminished or used
up) are not returnable once they have been opened. However, we
will accept a return for any unused and unopened consumable item.
**No Returns are currently available for the "Auto
Cool" due to limited availability. Store credit
for defective units only. **
8. Why should I join your mail list?
It gives you the first chance to see the new items. Because of
the nature of the Overstock and Closeout business items come and
go rapidly. Join Here!
8. Still have more questions?
Send us an e-mail: Contact Form - Click
Here!
