TV Overstocks strives to bring its customers the best quality merchandise at the best possible price. We buy direct from major manufacturers and pass the savings along to you. We guarantee your satisfaction or your money back - just return the item and we will promptly refund your purchase amount. We do not sell or share any of our Customer's information with any other Company - all transactions you do with TVOverstocks.com are private and not shared in any way!

Our warehouse manager has over 50 years experience in the packaging, fulfillment, and merchandise business. It is our goal to make certain that you are completely satisfied. Visit our Website often to see the deals we have found for you from all over the world. We look forward to the opportunity to be of service to you. Actual UPS/USPS/Fed Ex shipping charges are added to all orders, based on the carrier you choose and the zip code of the location shipped to, as well as a handling charge to cover the cost of packaging materials and such.

Satisfaction guaranteed or your money back. If you receive a product that is defective or damaged you can return your purchase within 30 days (in original condition) and receive a replacement or a full refund less outbound shipping charges. Only manufacturer's original warranties will apply after 30 days.

You may also return non defective merchandise to us, however there will be a 15% restocking fee.

EXCEPTIONS:

• If you receive a product that was damaged in shipping, keep the box and packing materials and notify us immediately and we will file a carrier claim. Once the carrier has processed the claim, you will receive a replacement or a refund including shipping costs.
   
• Items that appear to be intentionally broken or abused will not be replaced or refunded.
   
• Items with ink cartridges, such as printers and fax machines, can not be returned if the ink cartridge has been opened unless the item is defective. Due to our low prices, many times replacement ink is as expensive as the item itself.

We do not guarantee the compatibility of computers and electronic items.

RETURN STEPS:

• Simply e-mail us within 30 days of your order receipt to request an RMA (return merchandise authorization) number.
   
• Please include:
  • Order Number
  • Item Number
  • Reason for return (damaged, etc.)
  • Do you want exchange or refund?
     
• An RMA number and instructions will be sent within 72 hours.